Air Force reveals upgrade to troubled myEval performance reporting system
Stars and Stripes May 15, 2023
The Air Force in March quietly launched myEval 2.0, an updated version of its personnel evaluation platform, following complaints about its usability when it debuted more than a year ago.
The app, an effort by the service to create a user-friendly performance review system, returned March 13 for colonel evaluations, Air Force spokeswomen Deana Heitzman told Stars and Stripes by email Friday.
She said the Air Force made no official announcement of myEval’s return while it tested the improved system on a small group.
“It officially launched before the colonel’s static close-out date, one of the smallest groups myEval would process at the same time,” Heitzman said. “We wanted to ensure the system worked as intended prior to an official announcement.”
The system has been available to officers and senior noncommissioned officers since May 9, Heitzman said. Noncommissioned officers should have access this summer.
The myEval system launched in January 2022 and was abruptly taken down in November after a large number of complaints about its functionality. Chief Master Sgt. of the Air Force JoAnne Bass in the fall promised “a better version of myEval and more transparency” on the next rollout.
Heitzman said the improved myEval system is appearing in increments to allow its managers to better address faults and questions as they arise.
“The reason why they're doing it is to just make sure that they're focusing on the people that are inputting things now,” she said. “So, if there's any issues, they can address it immediately.”
So far, the new version of myEval is “working pretty well,” Heitzman said.
“They're doing instant push updates whenever it is needed, but those are very minimal,” she said.
MyEval 2.0 incorporates policy changes seamlessly, uses fewer pop ups, has secure cloud data storage and a click-to-sign signature function, all of which is internal to the system, Heitzman said.
The system runs on the Salesforce platform and is part of the myFSS overhaul of Air Force personnel management. Salesforce is a cloud-based customer relationship management platform that enables businesses to manage all relationships and interactions with customers and potential customers, according to its website.
Heitzman could not confirm which company has the myEval contract or how much the contract costs.
The previous myEval issues included various evaluation errors, evaluations routed to the incorrect rating officials and training challenges, Heitzman said in December.
“So basically, it was a whole new system, they took all of the feedback from the 1.0, and implemented it into 2.0 to where it's working,” she said by phone Thursday.