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AAFES applies extended return policy to all items bought in Exchange stores

People shop at the Kaiserslautern Military Community Center's base exchange at Ramstein Air Base, Germany. The Army and Air Force Exchange Service is extending its return policy for shoppers through July 1, 2020.

STARS AND STRIPES

By STARS AND STRIPES Published: April 17, 2020

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The Army and Air Force Exchange Service is extending its return policy for items purchased in AAFES stores to accommodate customers during the coronavirus pandemic, the agency announced this week.

All purchases made since March 16 of this year are eligible for returns through July 1. The previous return policy was 90 days, except for certain products, such as jewelry, televisions and computers, which had a return policy of 15 or 30 days, depending on the item.

“While extensive preventive measures have been implemented at our stores to keep the military community safe, we understand that some shoppers may not feel comfortable going to a public place at this time,” said Air Force Chief Master Sgt. Luis Reyes, the Exchange senior enlisted advisor, in a statement. “Extending the return window gives military shoppers peace of mind.”

The extended return policy applies to items purchased at Exchange stores and not those purchased online, AAFES officials said.

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