The Navy Exchange at Naval Forces Marianas Support Activity in Guam is the winner of the Department of the Navy Bingham Award for excellence in customer service and overall financial performance for 2002.
The award is based on the exchange successfully reaching or passing sales goals and demonstrating superior customer service, according to a Navy announcement released Wednesday.
“We do a lot of sales for this size of a store and this size of staff,” Phil Harrison, district manager, said in the announcement.
The award was presented Aug. 14 at the Navy Exchange food court.
The exchange, winner for the second straight year, competed in the $24 million to $50 million sales category.
During 2002, the store tallied a 2.8 percent increase in sales over budget, and the total profits for the year were 7.7 percent over budget, the announcement said. The profits translate into the store’s capability to donate about $92,000 to the local Morale, Welfare and Recreation department each month.
Harrison credited the staff, not just management, for increased sales and the award.
“It’s all about the people,” he said in the announcement. “The management is only as good as the people who work here.”
The award is named after the late Capt. W.H. Bingham, who began the Navy Exchange system in 1946 under the direction of the Navy secretary.
