Vicenza is tops in car care
VICENZA, Italy — There’s only one calendar hanging in the office of the auto skills center at Caserma Ederle.
It has nature scenes.
And there aren’t any posters of scantily clad women, either.
Charlie DeCelle, who runs the center, says that stereotypical image of garages isn’t one that he wants to project. Besides, many of his customers would demand equal treatment.
“There are a lot of females who come in here,” he said, with a gesture toward the main part of the center and its nine bays for cars in need.
The center went above and beyond the needs of the community in the last year and was recently rewarded for it.
Vicenza’s now home to the best medium-sized auto skills center in the Army, according to the MWR’s 2004 recreation awards.
It’s an honor that DeCelle and the other two employees of the shop — Howie Overacker and Larry Douglas — take pride in.
“We’re here for the customers,” DeCelle said. “That’s the bottom line.”
Those customers have changed over the years and the center has tried to keep pace.
“Years ago, craft shops were Bo and Luke coming in and building their own race cars,” he said. “It used to be that I’d sit behind the counter and hand out the tools, and if you didn’t fix your car, it was your problem.”
All three employees of the shop have taken several advanced training courses in car maintenance and the center boasts some expensive pieces of analytical equipment.
Much of that equipment doesn’t get handed out to customers.
So the employees handle it.
Most of the work is still done by the customers themselves, though.
“A guy could come in here and spend 20 minutes changing his oil or three weeks rebuilding his engine,” DeCelle said. “There are no typical customers.”
The center got dozens of new customers during the 173rd Airborne Brigade’s deployment to Iraq.
DeCelle taught a series of free classes in auto maintenance to spouses and the center stepped up its efforts to keep their cars in good shape.
It also was instrumental in the base’s massive efforts to put new license plates on all the vehicles registered in Vicenza. About 2,000 cars went through the shop in a two-week period.
“We basically shut down for a week,” DeCelle said.
It’s the first time the center, built in 1999, won the contest.
The medium-sized category designation is based on the customers on base, not the number of employees. Fort Rucker, Ala., took the large-sized category. No small-sized winner was announced.