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Another Navy Federal Credit Union glitch affects customers' access to accounts

U.S. Navy Color Guard members raise the national ensign during the opening ceremony of a new branch of the Navy Federal Credit Union in Pensacola, Fla., in 2008.

GARY NICHOLS/U.S. NAVY

By KIMBERLY PIERCEALL | The Virginian-Pilot | Published: February 22, 2019

NORFOLK, Va. (Tribune Content Agency) — For the fourth time since late December, Navy Federal Credit Union had to take to social media to assure worried customers that their accounts were intact. This time, customers on Friday weren't seeing posted deposits and were unable to reach the credit union by phone because of the volume of calls. The problem was solved later that morning.

When asked what was causing the glitches, a spokesman for Navy Federal Credit Union said the financial institution didn't have a statement to release yet, but planned to soon.

The credit union first responded to delays in deposits showing up in customer accounts on Dec. 20. On Feb. 13 and Feb. 14, Navy Federal responded to online and mobile app outages. Each time, the credit union said on Twitter, "we know this is frustrating."

National Credit Union Administration spokesman John Fairbanks said the regulator is aware of the issue, "but is unable to comment further due to the confidentiality requirements of the NCUA’s supervisory role."

Navy Federal has more than 8 million members including 610,000 in Hampton Roads.

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