Stripes Spotlight: Edward Fagan
Ed, how are you enjoying your new job as the Dragon Hill Lodge GM?
This is our first time in Korea and our first impressions over the past two months have been wonderful. The Dragon Hill Lodge is a first-class facility with some of the best employees that I’ve ever worked with.
What does a general manager do?
My most important task is to make sure the 430 people working for me can perform in an environment that allows them to do their jobs to the best of their abilities.
How did your time as an artillery officer prepare you for your job at the Dragon Hill Lodge?
I’ve learned to work with our soldiers and their families, and I understand the responsibilities that are placed on them. So when I came into this business, I had already been there as a customer, and I think that prepared me to lead in this job.
How’s your daily commute?
With an operation that is 24 hours per day, seven days per week, 365 days per year, the daily commute is not that far … we live in the hotel.
OK, but the work hours must stink for a hotel GM. How long do you work?
In some respects the GM never goes off duty. My normal day starts around 5 a.m. with quiet time to work e-mails and plan the day. Once the hotel picks up around breakfast time, the day stays pretty busy through the dinner meal.
How do you unwind?
When I get home and I’m feeling a little stressed, I usually play the piano.
Do you play “The Piano Man”?
Do people put “bread” in your jar and say “Man, what are you doing here?”
For me it’s a hobby that I do for fun and entertainment in the quiet of my home. My wife, kids and the dog bear it.
What else do you like to do?
I like to ski. When my family lived in Garmisch, Germany, we would go skiing a lot at the Zugspitze Mountains. You can ski there from October to May.
What were you doing in Bavaria?
I was the assistant general manager at the Edelweiss Resort and Lodge after I retired from the military. It’s a beautiful recreation spot for our servicemembers.
Do you speak German?
Not only I, but also my wife and three children speak the language. We own a home in Garmisch, and we became involved in the community. We actually were there for 18 years, because I was the garrison commander at Garmisch before retiring from the Army. That’s where we plan on settling down after our time in Seoul.
What’s your management style?
I have a lot of faith in the people who work here; they are the experts in their field. Like I said before, my role is to set priorities and create an environment that allows a wonderful group of experts to continue the superb support that they’ve been providing to our servicemembers and their families since the Dragon Hill opened in the early ’90s.
Title: General manager, Dragon Hill Lodge
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