Software glitch caused Air Force pay problem, officials say
By BRIAN FERGUSON | STARS AND STRIPES Published: August 8, 2019
A software upgrade was responsible for a pay issue that affected some 6,800 active duty and reserve airmen, the Air Force Personnel Center said Thursday.
“A Defense Information Systems Agency software issue prevented Military Personnel Data Systems (MilPDS) updates for some airmen from being properly transmitted for accompanying pay transactions between July 19 and 24,” AFPC spokesman Michael Dickerson said in a statement.
The issue started when a software upgrade at a DISA data center caused a server to stop transferring data, a DISA spokesperson said.
The types of pay impacted included updates to special duty assignment pay, selective reenlistment bonuses and foreign language pay, Dickerson said.
Service has been restored, and any missing payments will be corrected in the next pay round.
“It’s important our airmen have confidence in the personnel and finance professionals supporting them and the systems through which those transactions occur,” Dickerson said. “We continue partnering with DISA and DFAS to help ensure our airmen’s records and pay are accurate.”
The pay alert was first posted Monday on the front page of myPers.af.mil, a secure personnel site.
The Navy has not experienced any pay issues, a spokesman said. The Army and Marines also have not reported any problems.
The Air Force asked in its initial alert for airmen not to submit formal queries until after August 15.