Sailors residing in Navy housing in Europe to receive satisfaction survey
NAPLES, Italy — Sailors living in Navy-run housing throughout Europe will be receiving a resident satisfaction survey sometime in the next week.
“The idea is to deliver one to every [Navy] government-run unit … in the European theater,” said Jose Mascarenhas, Navy Region Europe’s housing program director.
The survey is expected to take about 10 minutes to complete and comes with a pre-addressed, postage-paid return envelope for CEL & Associates Inc., which will tally the results.
Navy officials will see the overall results, but not individual surveys or comment cards.
“It’s entirely anonymous, nobody knows who mailed [a survey response],” Mascarenhas said.
Results of the survey are expected around March 2005 and will be posted on the Commander, Naval Installations Web site, Mascarenhas said, and individual bases also will get the results out to residents.
Housing officials will take the results and compare them to last year’s results and use any comments to improve their services, he said.
“This gives a better idea of how the residents feel about government housing,” he said.
“We’ve implemented lots of changes … based on results we got back from the surveys.”
In Naples and Gaeta, housing personnel will be delivering the surveys door-to-door on Thursday; La Maddalena residents will receive theirs Friday; Rota, Spain, residents should expect theirs sometime this week; and Sigonella residents will get theirs on Oct. 27.
“We encourage people to turn [completed forms] in the week they receive them,” Mascarenhas said. “This way we can get all their input, which is what we’re seeking — feedback from the residents. All of us want good turnout, as many people to turn it in as possible.”