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Defense Department civilians and contractors on Pacific Air Forces bases now have a new option available for viewing their phone bills after officials changed the way the bills are distributed to nonmilitary personnel living on the bases.

Civilians will continue to receive invoices by e-mail with the bill’s due date, but they also can establish access to a personal Web account to view their charges and then print out the invoice to be mailed or brought in for payment.

Active-duty servicemembers have direct-withdrawal payments.

The bill can be viewed through the Air Force’s LeaveWeb service, which allows Air Force servicemembers and civilians to process paperwork such as leave requests electronically.

The change affects customers in Japan, Okinawa and South Korea, according to Junya Nakamura, the financial analysis officer for Yokota Air Base’s 374th Comptroller Squadron. The new process began with statements issued June 10.

“The previous bills were in a text-file format and it was not as customer-friendly and was harder to read,” Nakamura said. “The new bill is in a PDF file and is more user-friendly and is easier to read for customers.”

Bills can be viewed at the following LeaveWeb site, by entering the base name in the appropriate place: leaveweb/LeaveWeb.aspx. (For example:

Click on the Telephone/Utility Customer link. After entering your Social Security number into the user ID box, hit “First-Time User.” LeaveWeb automatically will send a password via e-mail.


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