LANDSTUHL, Germany — Landstuhl Regional Medical Center’s new automated telephone system launched community-wide last week with a few snags but has helped fix the major gripes people had with the old system, hospital officials said.

The medical center began using one main number — 486- LRMC — last week to connect patients to all of its services by using a computerized operator. Before, patients had to dial directly to an operator when they needed to make an appointment. Those numbers now ring to the automated system.

The medical center worked Friday to double the number of phone lines on the system — from 24 to about 50 — to reduce the number of people getting busy signals when they dial in, said Maj. Timothy Hoiden, chief of clinical operations.

Once people get connected with no busy signal, the system is working well, Hoiden said.

On average, people wait about 20 seconds on hold to talk to a person, well below the Department of Defense’s health care standard of 2 minutes, Hoiden said.

People were left waiting on hold too long on the old system and often had a hard time finding the right phone number to call, Hoiden said.

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