Navy college office closures end ‘human touch’ for sailors returning to States

Gwyen Nosse, director of Navy College Office Hawaii, left, and Cryptologic Technician 2nd Class 'Gabriela Carrillo, explain the tuition assistance process to Culinary Specialist 1st Class Maximino Salvador at Joint Base Pearl Harbor-Hickam, Hawaii, Aug. 15, 2017.


By SCOTT WYLAND | STARS AND STRIPES Published: October 5, 2017

NAPLES, Italy — Lawrence Daley credits face-to-face college counseling for his decision to obtain a master’s degree while he was in the Air Force in the early 1990s.

Daley, who’s now a counselor at the Naples Navy college office, recalled his counselor’s strongly encouraging him to pursue an advanced degree, which he feels has given him an edge when applying for jobs.

“The human touch is important,” he said. “This is not just about school; it’s about life.”

Sailors enrolling in college courses will continue to enjoy the personal touch overseas but will find it absent when they transfer back to the States. The Navy on Oct. 1 closed its last four stateside college offices, which offered in-person help on college choice, course selection, education planning, tuition assistance, testing and other matters.

The overseas offices will remain open. Sailors in the U.S. will be directed to the Navy’s Virtual Education Center, where they’ll get assistance online and through a call center.

The Navy is the only military branch phasing out college offices. It shuttered 20 offices in 2009 and 16 offices last year. The remaining four, including at the Norfolk Naval Station, closed this week.

Closing the college offices will save about $2.3 million, the Navy says, and will serve younger sailors who prefer handling tasks with the computer and phone.

The number of sailors visiting the offices has dropped in recent years, from 99,340 in 2010 to 61,780 in 2015, The Virginian-Pilot newspaper reported last year. During the same period, the number of contacts with the virtual center increased from 5,330 to 24,888.

The trend partly reflects sailors’ growing preference for online assistance but also correlates with college offices no longer being available, a Navy education official told The Virginian-Pilot.

Daley said some older sailors who like to meet in person will have a harder time adjusting. He agrees that most young sailors feel at ease enrolling in classes and planning their careers without a face-to-face conversation.

Even so, as a counselor he prefers looking people in the eye because sometimes their facial expressions or body language convey they don’t understand something — visual cues that would be missed on the phone.

Schools such as the University of Oklahoma will continue to run their own on-base programs in the U.S. Directors at the Navy’s regional commands will work with the schools.

An on-base office, such as the one in Naples, acts as a hub for the colleges, guiding students to the schools that serve their academic goals and helping the programs to run smoothly, said Mitzi Williams, University of Maryland University College’s regional director for the Mediterranean.

“They very much guide our operations,” Williams said. “They coordinate all of this.”

Twitter: @wylandstripes

The Navy College Program provides on-line access to tuition assistance and counseling through the Virtual Education Center.

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