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Senior Chief Petty Officer Chris Stein fills out paperwork to change his ADSL billing to the Navy Exchange. Support Site housing area residents who have ADSL Internet service must register at the Gricignano exchange.

Senior Chief Petty Officer Chris Stein fills out paperwork to change his ADSL billing to the Navy Exchange. Support Site housing area residents who have ADSL Internet service must register at the Gricignano exchange. (Jason Chudy / S&S)

NAPLES, Italy — Support Site housing residents with ADSL Internet service will no longer receive the monthly charge on their phone bills and must register with the Gricignano Navy Exchange to make future payments.

The billing change will require residents to register a credit card or the military exchange-issued Star card with the NEX European Services desk, according to operations manager Arnold Giannotta.

The desk is in the customer service section at the back of the Gricignano main exchange.

Those without a credit card will be required to sign up for a military exchange Star card.

The monthly ADSL charge will then be billed to the card each month “based on when we receive the bill from Telecom (Italia),” Giannotta said.

There will be no increase in price with the changeover, and Gricignano residents who want to start or cancel their service can do it at the European Services desk.

ADSL service runs about $60 each month. In March, when it was still being billed by the Naples Naval Computer and Telecommunications Station, the monthly fee was $58.21.

Within three weeks of registering their current service with the Navy Exchange, residents will receive an upgrade to their ADSL service.

Speeds are being increased from 800 kilobytes per second download and 256 kbps upload to 2 megabits per second download and 512 kbps upload.

Giannotta said the increase will be automatic and won’t require any extra charge or increase in the monthly rate, or require a technician to visit a resident’s home.

Other than the removal of the ADSL charges from the phone bill, there will be no other changes to phone service, according to Chief Petty Officer Robert Riccitelli of NCTS.

Phone bills will continue to be e-mailed to Support Site residents.

“Phone bills for on-base residents will remain the same,” he said. “It will be transparent to them.”

Those not changing their ADSL billing right away will continue to be billed for their service until they register with the exchange, stop their ADSL service or prepare to transfer. They will then receive a bill for all past-due Internet services before leaving.

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