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(EDITOR'S NOTE: This story and the table of recalled products were updated August 15.)

WASHINGTON — Mattel officials are pledging to help troops and their families with returning recalled toys they bought from military exchanges overseas, acknowledging the extra complications those customers face.

On Tuesday, the company announced the recall of more than 18 million toys built in China due to problems with small magnets, and another 435,000 due to possible lead paint contamination. Press reports had originally given the number of recalled toys at 9 million.

A separate recall was announced earlier this month of nearly 1 million toys which also were finished using potentially hazardous lead paint.

More than 80 different types of the toys were sold at military exchanges worldwide, according to defense officials.

See the list of recalled toys below, or visit the Consumer Product Safety commission Web site at

Officials at Army and Air Force Exchange Service, Naval Exchange Service Command and Marine Corps Exchange have asked any parents whose children have the toys — a variety of Polly Pocket, Batman, Doggie Daycare, Dora the Explorer and Sesame Street playsets — to take them from youngsters immediately.

But customers will not be able to receive refunds by returning the items to the military exchanges; instead, those military parents have been instructed to contact Mattel’s country-specific hot lines for information on where to mail or drop off the toys to receive a voucher for new ones.

Mattel spokeswoman Julia Jensen said any U.S. citizens living abroad can also call the company’s stateside recall hot line — (888) 597-6597 — for information.

“Even though they’re overseas, we’ll be able to help them out on that line,” she said.

“In some cases they may have to call the country line, and we’ll let them know where they have to mail (the toys) or when we can pick them up. But we won’t be asking them to pay to mail them back to the United States.”

Jensen said the specific rules will vary for families from country to country, depending on Mattel’s corporate presence in each and the Status of Forces Agreements governing the specific military facilities.

A listing of the foreign country hot lines is available at Jensen said that even though much of the information is listed in foreign languages, English speaking operators are available at those call centers.

More information on the recall is available at

The Associated Press reported Wednesday that company officials warned more recalls could take place in coming weeks as they investigate the problems behind the defective toys.


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