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YOKOTA AIR BASE, Japan — Yokota residents expecting a call from the States might be waiting a while as Allied Telesis works to resolve problems with incoming calls on their Voice over Internet Protocol (VoIP) phone service.

A message was posted on Allied’s information channel Thursday evening and an e-mail was sent to customers Friday. According to Allied’s Yokota business general manager, Bruse Green, customers can make outbound calls, call other Yokota residents, dial DSN numbers and contact 911. However, incoming calls to customers are receiving an error message.

Green said Friday that the problem is ongoing and he could not estimate when it would be fixed. He added the problem is tied to Allied’s long-distance provider, IP Triple.

"We are sifting through the data now trying to identify the magnitude of problem our service provider is suffering," he said. "I can assure you that we are well into the process necessary to rectify this situation."

Green also said Allied will be offering credits to all customers, to be determined once the problem has been fixed.

Yokota residents with the "850" area code experienced a similar problem with incoming calls last month. That issue had still not been fixed when the problem affecting all customers arose Thursday, Green said.

Until a fix is found, Green said, there are other ways for people outside of Yokota to call base residents.

From within Japan, off-base callers can dial 034-580-1937 and when prompted, dial the customer’s 11-digit number.

Outside of Japan, callers can dial 011-81-34-580-1937 and when prompted, dial the customer’s 11-digit number or dial 011-81-42-552-2510 and at the announcement, 97 and then the 11-digit number.

Capt. Chris Watt, a 374th Airlift Wing spokesman, recommended that residents call or e-mail off-base friends and family to let them know about the alternate methods of calling. With Typhoon Sinlaku expected to pass through the area over the weekend, people calling to check on base residents might worry if they can’t get through, he said.

"If you haven’t talked to your mom in a while, it’s a good excuse to call," he said.

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