Door problems at Camp Humphreys exchange fixed
PYEONGTAEK, South Korea — Stubborn mechanical problems that had beset the automated doors at Camp Humphreys’ post exchange have been fixed, the local Army and Air Force Exchange Service manager said Thursday.
Residents at the installation, which is headquarters of the Army’s Area III Support Activity in Pyeongtaek, have been complaining that the doors opened or closed too quickly.
So the AAFES in Seoul dispatched engineers, who spent three days in late October working to correct the chronic problems, said George B. Ricker, AAFES general manager for Area III.
“They had screwdrivers in hand and pamphlets and how-to books,” Ricker said of the engineers in a telephone interview sometime after the repair effort.
“I could see where they were making some sort of computerized adjustments, where they were adjusting tension on some belt,” he said.
Since then, Ricker said Thursday, “there are no issues with the doors” and no customer has complained about them.
“As far as I’m concerned, they’re working fine, they’re fixed,” he said.
Ricker made adjusting the doors a “priority” after attending an Oct. 17 Camp Humphreys town hall meeting at which community members said the doors’ timing in opening and closing was inconvenient and potentially unsafe.
“We gotta work the doors,” Area III commander Col. Michael J. Taliento Jr. told Ricker during the meeting. “AAFES owes us a solution.”
Ricker said he met with Taliento on Dec. 1, after the repair work.
“We agreed the doors were functioning properly, and I invited him to send the local (Department of Public Works) over to look if they had any concerns,” Ricker said.
But if problems with the doors arise anew, “we’re all over it” to correct the trouble, Ricker said.