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Commissary shoppers in all 276 stores around the world have a chance to voice their opinion during the semi-annual customer service survey, which begins Thursday.

The Defense Commissary Agency’s 14-question survey will randomly query customers concerning all facets of the commissary, including suggestions on improvements and overall satisfaction.

Improvements from previous surveys include an increase in bakery quality and selection, according to DECA officials.

Every store will appoint a survey officer to ask customers on varying times and dates if they would like to participate, according to Gerri Young, a DECA Europe spokesperson.

The survey will be completed within 10 consecutive business days, according to Norman Raynal, special projects officer.

Once the survey is completed in all locations, it will take a couple of weeks for results to be gathered.

“We have been doing the survey for several years and it has really helped us learn a lot about our customers. We make decisions based on what the customers tell us,” Young said.


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