Computer glitch fixed at Iwakuni
August 17, 2003
IWAKUNI MARINE CORPS AIR STATION, Japan — Base officials say they’ve fixed a computer glitch that left some Marines with shortchanged paychecks.
The error had no impact on basic pay, but affected other types of pay, including Basic Allowed Housing and Family Separations Allowance, among others, said Cpl. Johnray Conde, a unit diary chief from Iwakuni’s Headquarters and Headquarters Squadron.
The error took place during a bi-monthly update and extract procedure, used to reconcile each servicemember’s pay record, according to a Marine Corps administrative message.
During the procedure for the first August pay period, Conde said, the automated file transfer and reconciliation server malfunctioned as updated personnel data was in transit between Japan and the United States, stopping any further records from being entered into the Automated Collection Server process.
About 80 percent of the required transactions took place before the breakdown, he added.
“A few Marines were pretty angry, but once they realized it wasn’t our fault, they were better about it,” Conde recalled.
“The update after the last pay period was done on Aug. 5, and the errors were corrected,” Conde said. The checks for Friday’s pay day “were good to go.”
For more information or assistance related to the error, call Iwakuni’s IPAC at 253-5375.