Computer glitch affects ID cards at Air Force bases in England, Turkey
A computer glitch is forcing Air Force bases in England and in Turkey to use temporary identification card paperwork and three-day passes for dependents and spouses until proper ID cards can be produced again.
The problem surfaced two weeks ago, when some U.S. Air Forces in Europe bases lost the ability to communicate between a main ID card database in Europe, at Landstuhl, Germany, and the Defense Information Systems Agency in Alabama, said spokeswoman Maj. Alisen Courtemanche.
The problem in the Defense Enrollment Eligibility Reporting System — DEERS — database affected the issuing of Common Access Cards and dependent ID cards.
As of Wednesday, only U.K. bases and Incirlik Air Base in Turkey were affected, Courtmanche said.
RAF Lakenheath’s military personnel flight is dealing with the problem by issuing official paper forms to serve as a temporary ID card for dependents and spouses with expired, lost, or stolen ID cards, base spokesman 1st Lt. Aaron Henninger said.
Some have had to get three-day passes in order to get on base to get additional ID paperwork completed.