Citibank to take over DOD travel card accounts
January 25, 2008
WASHINGTON — More than 1.2 million troops and civilian workers will have to turn in their government travel cards for new versions this fall.
Defense officials announced last week that Citibank will take over the accounts for all of the defense travel cards under terms of a new 10-year contract. Bank of America, which currently holds that contract, opted not to rebid for the work.
So regardless of the expiration date on current Bank of America cards, all of the current travel accounts will expire Nov. 29. The new Citibank cards will be activated Nov. 30.
Defense spokeswoman Eileen Lainez said since the same rules and regulations will apply under the new travel cards, current cardholders will not have to undergo training.
But travel coordinators for various departments will need additional training on Citibank procedures and new online banking options not previously available with the Bank of America cards, she said.
Officials with the Defense Travel Management Office said they don’t expect any disruption in service, since the old card deactivation and new card activation will be almost simultaneous.
To ensure a smooth transition, all cardholders will receive information in the mail outlining activation information on the new cards and reiterating the rules of the travel expense program. Lainez said most cardholders won’t even have to apply for new cards; they’ll simply have their accounts transferred over to Citibank and receive new cards in the mail.
The value of the Citibank’s task order is expected to top more than $40 billion over the next 10 years, based on projected travel card spending, Defense officials said.