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YOKOTA AIR BASE, Japan — Allied Telesis has provided a temporary stateside switchboard number so callers trying to reach customers at Yokota can avoid international toll charges while an ongoing problem with incoming calls is being fixed.

While customers subscribed to Allied’s Voice over Internet Protocol (VoIP) phone service are still able to make on-base calls, dial DSN numbers and contact emergency services via 911, anyone from off base attempting to dial an Allied number will receive an error message unless they dial through one of the base’s automated switchboards.

On Monday, Allied’s Yokota general manager Bruse Green sent an e-mail to customers stating that Allied has activated an additional phone number for the Allied Auto Attendant at 1-408-519-8616.

Callers also can contact Allied customers at Yokota from within Japan by dialing 034-580-1937 and when prompted, dial the customer’s 11-digit number.

Outside of Japan, callers can also dial 011-81-34-580-1937 and when prompted, dial the customer’s 11-digit number or dial 011-81-42-552-2510 and at the announcement, 97 and then the 11-digit number.

According to both Allied and Army and Air Force Exchange Service officials, the issues affecting the phones were caused by service problems with IP Triple, the Allied subcontractor that provides telephone service.

AAFES contracts with Allied for Yokota’s commercial telephone, television and Internet services. "AAFES and Allied Telesis recognize the impact this has had on the base community and sincerely regret the disruption in service and customers will be credited for the loss of telephone service," AAFES said in a news release over the weekend.

The amount credited to customers will be determined once the problems have been fixed, officials said.

The release also said Allied has mobilized their key restoration team to work on the problem and that Allied’s chief executive, Keith Southard, also is at Yokota to "ensure the highest level of response."

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