Allied Telesis asks for patience from waiting TV customers
YOKOTA AIR BASE, Japan - Allied Telesis officials said Wednesday they expect to complete installation by the end of November for their more than 1,200 customers who have signed up for television service.
Allied is currently installing Internet Protocol Television packages at a rate of about 40 customers a week, said Lorenzo Li Bassi, Allied’s support director and Yokota general manager.
“It’s more than just walking in, setting up a cable box and flipping through a few channels to make sure they work,” said Bruse Green, Allied’s implementation department manager. Green said Allied is replacing old phone jacks and running new lines of cable to support the new system, a process that takes about two hours per home. Since activation began on May 31, about 750 installations have been completed.
As the installation process continues, Yokota residents still will be able to watch the 24 tier-two and tier-three cable channels they have been receiving as part of Allied’s 120-day promotion, which officially began Sept. 1, Li Bassi said. Customers who have already been activated will not be billed for these channels.
However, the channel lineup for the tier-four services hasnot been finalized, officials said Wednesday. In May, Army and Air Force Exchange Services and Allied officials said they hoped to launch tier-four service sometime between July and September.
Yokota AAFES and Allied officials would not comment on the tier-four channels, saying only that the negotiations for channel licensing is being handled by AAFES and Allied’s corporate headquarters in the States.
“We’re asking patience on everybody’s part to give this a chance,” said Brett McCormick, services business manager for AAFES at Yokota, Camp Zama and Camp Fuji. “Like the phone and Internet services, the IPTV system will get better.”
Li Bassi added that while installation of IPTV systems continue, Allied is also continuing to work on improving its other services, including increasing Internet bandwidth. He also said Allied is testing a “competitively priced” digital video-recorder system that can tape several hours of television shows, which customers can then watch whenever they choose.