Allied Telesis addresses slow online services at Yokota
May 13, 2007
YOKOTA AIR BASE, Japan — With roughly 70 percent of its customers online with new phone and Internet services, Allied Telesis said Friday the entire base will be hooked up in about a month.
However, that does not mean everything has gone smoothly during the process, explained Scott Clark, Allied’s vice president for global procurement and operations and Yokota’s on-site project manager.
Erratic service, laggy connections and drops in download speeds are just some of the problems that some Yokota residents have reported.
Some of the problems, Clark said, stem from the fact that Allied set up a new network at Yokota, running fiber-optic cables throughout the base, replacing much of the existing copper lines.
“We made a push to put people on the network before it was finished,” he said, explaining that as more customers are hooked up Allied has had to make adjustments to its system.
He also said Allied made certain “assumptions” about the needs of the base community.
“Some of the assumptions we made on the network were correct, some were amiss,” Clark said.
One assumption that proved wrong, he said, was just how many customers would sign up for the 10 Mbps data service.
More customers than expected signed up for Allied’s fastest high-speed service offered on base, Clark said, which put a strain on the network as more and more accounts were activated.
When certain parts of the base, such as the dorms, were activated, a large amount of what Clark referred to as “power users” came onto the network all at once.
Power users put a bigger strain on the network because they tend to do more with their Internet connection than just Web surfing and checking e-mail, he explained.
“[Allied] is rushing to double the bandwidth of our network in the next couple weeks, but this won’t be a complete solution,” he said. “We’re also tweaking, grooming and reconfiguring to better handle traffic on the network.”
Another issue that affects speeds is that some users are abusing the system by hogging bandwidth.
Clark said some customers have been running servers out of their homes and have gone well beyond their 30-gigabyte-per- month limit. In one situation Allied found that a customer was using wireless routers to supply free Internet to more than 30 other users.
“When we have a small percentage of the base using a majority of the bandwidth, we need to rework certain things,” he said.
While all of these situations are dealt with, Clark said, Allied also is working with customers to resolve any problems with its service.
Activation is continuing across Yokota with the east side garden units being completed next week. The west side garden units will begin activation during the first week of June, followed by the north side gardens the following week.
Clark said he hopes customers will be patient.
“It’s an ongoing effort to build the network, since there is no one solution that will fix every issue,” he said.
Clark said that customers can call 1-773-634-7801 for any non-technical issues they have.