CAMP FOSTER, Okinawa — The Army and Air Force Exchange service announced Saturday that customers who were charged overdraft fees because of a processing error can be reimbursed at their local stores.

“We promised to do the right thing for our customers that were affected by this unfortunate glitch and we are honoring that promise,” said AAFES Senior Enlisted Advisor Chief Jeffrey Helm, in a news release. “We regret any inconvenience this may have caused and want to reimburse them as quickly as possible.”

He said AAFES employees are working around the clock to remedy the glitch, which double-charged customers who used credit and debit cards for purchases last week. The processing error affected AAFES locations worldwide.

“Shoppers whose credit cards were double charged and, as a result, suffered overdraft fees, can simply bring documentation, such as an overdraft notice or online statement, to their nearest exchange for a full refund of the fees,” the release stated.

The cause of the glitch was a change in updating the way credit cards are processed, AAFES spokesman Christopher Ward said Friday night from the organization’s headquarters in Dallas.

“During the implementation of a Payment Card Industry application change to provide added protection to customer data through encryption, files with duplicate credit data were transmitted to the credit processing center in error,” Ward said. “We were notified on 10 August by the credit processing center that numerous customers’ credit/debit transactions were duplicated.”

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