A system error that was incorrectly charging customers for fuel at off-post Esso stations has been fixed, according to the Army and Air Force Exchange Service.
The error had resulted in customers’ being charged the per-gallon price for each liter of fuel — roughly 3.89 times what they should be paying, AAFES said. It asked customers to avoid using off-base ESSO stations to refuel and to use only on-base facilities.
The system is now corrected for use on and off base.
For refunds, customers can take their receipts to their nearest AAFES customer-service desk or AAFES gas station, or they scan their receipts and email them to email@example.com or firstname.lastname@example.org.