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MISAWA AIR BASE, Japan — The 35th Services Squadron wants to hear from its customers and is promising $1,000 to one lucky person who fills out a 2006 Customer Feedback Survey.

The surveys will be distributed via squadron commanders to about 2,000 randomly selected Air Force military personnel and civilians on Monday and Tuesday, said Capt. Thanh Huynh, a food services officer.

Questionnaires must be returned to any one of eight services’ facilities by Jan. 21 along with an entry form included with the survey. From those forms, a $1,000 winner will be chosen by random drawing, Huynh said.

The surveys are being distributed throughout Pacific Air Forces.

“Every base is doing things a little bit differently,” said 35th Services Squadron Commander Maj. Tim Sites. “Most are having prizes for responding.”

The survey asks respondents to rate Services’ facilities on such things as appearance, cleanliness, customer service and price value.

“Services is amazingly varied in what we offer to people,” Sites said. “We can do an awful lot of things but we don’t often know what our customers want.” The survey, he said, “helps us guide our resources and figure out where we need to go.”

January’s winnings won’t be limited to $1,000 or one lucky person. The squadron with the highest survey return percentage wins $500 towards a party at Misawa’s Collocated Club. Also, each day from Jan. 16 to 19, Services will randomly award $100 to one person who comments on one of its activities or facilities on the Interactive Customer Evaluation (ICE) Web site: http://ice.disa.mil.

In addition, Services is holding its first Winter Fest as part of Customer Appreciation Week, something unique to PACAF this year, Sites said.

“PACAF gave us some nonappropriated funds to do a customer-appreciation event,” he said. “We decided on a weeklong [event] all across the base … to show our customers we understand that they have other options and can go different places and we appreciate them choosing Services.”

Winter Fest kicks off from 11 a.m. to 4 p.m. Jan. 16 at the Weasel’s Den. There will be games, prizes and free food. Other events planned for the week include:

Pop the right balloon at Los Guerreros Mexican Restaurant on Jan. 17 and win a two-for-one lunch or an office party for eight.Potter Fitness Center on Jan. 18 is offering free 5-minute massages in the lobby from 10:30 a.m. to 1:30 p.m. An “aerobic-thon” goes from 11 a.m. to 1 p.m.; all participants get a free towel.Bowl for $1 a game at the Walmsley Bowling Center on Jan. 19. The top two highest scorers in each category win a ball and bag.Check out a book at Overstreet Memorial Library on Jan. 19 and get entered in a drawing for three MP3 players.And a 24-hour scavenger hunt is to start at 5 p.m. Jan. 20. Teams of eight will compete for $2,000, a second-place prize of $500, and $250 for third. Teams can sign up at the Mokuteki Community Center, which is sponsoring the event. Huynh said officials are tight-lipped on the hunt’s details but one wacky task on the list is submitting a photograph of seven team members in front of Potter Fitness Center with a yellow rubber duck, a Seattle Seahawks T-shirt, a pair of white fuzzy tiger slippers and a pair of sunglasses with pink lenses.

“It’s not a ‘go find one thing’ ” scavenger hunt, Sites said. “It’s going to take a full 24 hours to accomplish it.”

Winners will be announced and checks presented at noon on Jan. 22 at the club’s Sunday brunch.

WinterFest concludes Jan. 21 at Gosser Memorial Golf Course. Activities include snowshoe racing, cross-country skiing, snowboarding, sledding, numerous prize giveaways and a snowman-building contest.

Most base residents may compete for prizes during Winter Fest. Flight chiefs and above within services are ineligible, as are employees of an event’s sponsoring agency.

author picture
Jennifer reports on the U.S. military from Kaiserslautern, Germany, where she writes about the Air Force, Army and DODEA schools. She’s had previous assignments for Stars and Stripes in Japan, reporting from Yokota and Misawa air bases. Before Stripes, she worked for daily newspapers in Wyoming and Colorado. She’s a graduate of the College of William and Mary in Virginia.

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