Navy: Housing survey gets results; now it’s online
November 11, 2007
Getting heard on housing is just a click away for Navy families this year, and Yokosuka and Sasebo officials hope the convenience means more input.
Currently, few residents at Sasebo Naval Base, Japan, have filled out the new online version of the Military Family Housing Resident Satisfaction Survey, and numbers at Yokosuka Naval Base can always improve, officials said.
The satisfaction survey tackles both housing and customer service issues and takes about 10 minutes to complete.
“Your candid responses will enable the Family Housing Office to continue to improve services to all of the residents,” said Chris Churchill, Yokosuka’s Ikego-Negishi housing site manager in recent town meetings.
To prove his point, he cited several local improvements implemented after the 2006 survey. Among them:
n Common grounds are now inspected and maintained daily.
n Communication access to housing counselors, including voice mail and appointment cards with the counselors’ direct telephone numbers, has improved.
n New residents are now contacted by their inspector within 10 days of their move-in date to ensure everything is in order.
At Sasebo, last year’s survey prompted housing to install new cart holders in residence towers, change the yard maintenance and add new signage, said Gail Benton, Sasebo housing director.
“It is their (residents) chance to make recommendations on suggested improvements,” Benton said.
For this year’s survey, residents should already have received a letter that gives each a pass code and a help number. Residents who misplaced their codes can e-mail DONFHSurvey@celassociates.com to have their identities cross-checked with their address.
The data is collected by a contracted polling company, which will sort and return the information to base officials in January or so, Benton said.
Residents could begin seeing improvements to the base afterward, depending on the scope of suggestions, she said.
Those who didn’t receive a letter should check with the housing office to ensure they are on the list, Churchill said. And while it’s too late to be added this year, they will get a survey next year, he said.
This is the sixth year of the Navywide survey, but the first time it has been offered online. Previously, residents would send their surveys through the military mail, he said.
Responses are kept confidential, Churchill said. The deadline is Nov. 15 in Sasebo and Nov. 30 in Yokosuka.