YOKOSUKA NAVAL BASE, Japan — When the shaking began on the ninth floor of Sakura Tower at 2:46 p.m. on March 11, 2001, Melissa Lindfors wasn’t sure if it was the sort of thing her family would just have to get used to at their new duty station in Japan.
She soon realized that the earthquake was much more than a common tremor.
Her two children ran toward the elevator car, which was clanking against its shaft. She gathered them, ushered them down the stairs and out the door, where she and others were greeted by the blaring sirens of emergency vehicles.
As things seemingly calmed down, the vehicles left and Lindfors went back up the stairs, until another aftershock hit.
A voice from the speaker system inside the building told her to head for high ground, with little more explanation.
Around that time, a deadly tsunami was making landfall about 200 miles to the north. Lindfors and other spouses walked up “Weather Hill,” a high central point at Yokosuka Naval Base.
“At Weather Hill we were told by someone in uniform that we were overreacting and needed to go home, even though the warning said to go to the top point,” Lindfors recalled.
A six-foot tsunami warning was issued at Yokosuka that day, though the base ultimately escaped damage.
Lindfors was at least able to hear the warning from the speaker in her base apartment building. On Weather Hill, those same warnings sounded garbled. Others on base could not hear the outdoor speakers known the “giant voice,” as they attempted to broadcast information in the midst of overloaded phone lines and spotty Internet service.
In the days following the earthquake, and as the situation at the Fukushima Dai-ichi nuclear power plant grew more dire, unfounded rumors on base competed with command information, news outlets, and other sources of information — and at times, it seemed the rumors rang loudest.
Yokosuka Naval Base officials say that they have taken the lessons learned from that rumor-filled environment and made a host of changes, both in the way they prepare for disasters and in their capabilities to keep people informed.
“We’ve done a 180 on [communications], to get information to people in a fast and appropriate way,” said Jeff Lindaman, the base’s emergency management officer, who took over a few months after last year’s disaster.
Through a newly acquired alert system, the base is now capable of sending text messages to registered smartphones, email accounts, Twitter accounts and other information services, Lindaman said. The messaging system is designed for fast updates on typhoons, earthquakes and other natural disasters, he said.
The much-maligned giant voice should also perform far better during future crises.
The speaker system was installed as a prerequisite for having a nuclear carrier on base, spokeswoman Michelle Stewart said.
“It really wasn’t there to provide a warning to everyone on the base for earthquake or tsunami,” Stewart said. “Because of March 11, command looked at that system and determined the need to able to do more. We got the funding to do additional things to that system to make it more audible.”
The giant voice upgrade should be complete in the next month or so as workers install more speakers, Lindaman said. It will be tested on the last Friday of every month.
In addition to the communications focus, the base has signed mutual aid agreements with neighboring cities. Its emergency and medical services are conducting drills with the city of Yokosuka, and its disaster policies have been reviewed and updated.
Part of the base’s new preparation strategy lies in getting tenant commands and the general public more involved.
Newly planned noncombatant evacuations and other events will include families and not just emergency providers, officials said.
The base received an “overwhelming response” to its requests for cooperation from tenant commands, Stewart said.
“March 11 kind of woke up everyone,” Stewart said. “We always did exercises, but now based on the events that happened, we looked at exercises and asked, ‘Were we doing enough? Do we need to do more?’”
Yokosuka commander Capt. David Owen, whose public addresses were generally reserved for the occasional town meeting or memo prior to the earthquake, has hosted a regular television show on the base command channel and YouTube for nearly a year.
On his Feb. 16 program, he acknowledged several changes that the base is making.
“We want to be prepared for whatever comes up,” he said. “We want to keep marching down the road here where we can do it smoother and better than what’s happened in the past.”