International Auto Logistics opened new vehicle processing centers, like this one in Mildenhall, England, when it took over the contract in May to ship servicemembers' vehicles. The company has faced criticism for late deliveries and not being able to provide accurate information about the location of vehicles. (Adam L. Mathis/Stars and Stripes)
The company that has come under fire for long delays in shipping vehicles for Defense Department employees says it is working on an update to its website that will allow customers to track their vehicles.
Many customers making permanent change-of-station moves have complained that International Auto Logistics, which took over the government contract to ship DOD employees’ vehicles in May, has failed to provide timely information on the status of vehicles in transit. Customers have said that they are facing long delays in receiving their vehicles at their new duty station.
Ken Quinn, chief financial officer and senior vice president of International, said the company is conducting a full inventory that will be posted to the company’s website so customers can track their vehicles.
Quinn said the company started using a new, electronic system in mid-July to track vehicles. Information was entered manually into the previous system, he said.
This system has shown a “dramatic improvement” and most vehicles have now been entered, he said.
Some vehicles in transit when the electronic system came online could not be entered, he said, but a full inventory is under way and should be completed by next week, he said.
“We are not going to rest until every member is reunited with their vehicle,” Quinn said.
Since International took over the contract, customers have complained of lengthy delays. Last month, six current and former DOD employees filed a class-action lawsuit claiming failure to deliver vehicles or provide accurate information on their whereabouts.
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