STUTTGART, Germany — American Forces Network-Europe officials are working to determine what caused two separate technical problems that resulted in hundreds of viewers losing television service over the weekend and on Monday.
“Something happened and our techs are still figuring out what that is,” said George Smith, AFN-Europe operations manager. “It caused some, but not all decoder owners in Europe to lose their decoder authorization.”
Decoders should work after being rebooted; a tip sheet at www.afneurope.net explains how to reboot the systems, Smith said.
“If you follow that procedure, you would get your service back,” Smith said.
Meanwhile, AFN was hit with a second technical problem Monday when the unit providing power to the AFN Europe Headquarters in Mannheim experienced a power failure. That caused an AFN TV outage and knocked off the air AFN radio stations in Germany and Belgium.
“TV has been re-posted and radio has been restored, too,” Smith said. “But we don’t know what the cause of the problem is.”
The outage was from 7:40 a.m. to 12 p.m. Currently, AFN is operating without a backup power source, so it is possible more outages could occur, Smith said. Contractors were working to repair the problem, Smith said.
Visit www.afneurope.net for more details.